My HYLA no longer sucks properly or no longer has any suction power. What can I do?
Please carry out a hose cleaning. You can find detailed video instructions on our YouTube channel at:
https://www.youtube.com/watch?v=klqadvrAbZ4&t=26sHow do I clean the HYLA motor head properly after use?
The motor head must never be held under running water. You can find the correct cleaning procedure in our video instructions under:
https://www.youtube.com/watch?v=sdW0_7Y0_1EThe HYLA is plugged in but not running. What could be the reason?
Please check whether the HYLA has been switched off on the remote control.
The Ventus electric brush is not running. What could be the reason?
Please check whether the Ventus has been switched off on the remote control.
How long does HYLA offer a warranty?
HYLA offers a 4-year warranty on the motor and a 2-year warranty on the remaining parts. The warranty for the HYLA AERA and HYLA RAPIDA is 6 months.
How much water must be in the water tank before commissioning?
Please fill the water tank with 4 liters of water up to the mark.
How much power does the HYLA consume?
The HYLA consumes 200 W in air cleaning mode (without hose connected), 730 W in suction mode. The electric brush requires 150 W.
Where can I find the serial number of my HYLA device?
The serial number of the HYLA appliance is located directly under the handle. The serial number of the electric brush can be found on the underside.
